Stair Zone has free returns until approval drawings are accepted. No returns are offered after the stair has been manufactured.
Stair Zone provides thorough approval drawings to ensure the stair will work for the customer.
It is the customer’s responsibility to measure correctly and approve drawings.
I had a small project where I needed to transition from floor level down to exterior grade which was only 3’. [Stair Zone] helped me design a simple L shaped stairway that would hold up to the elements, cost effective and simple to install. The turnaround time was pretty quick and the stairs fit perfectly in their place. I went back and forth with [Stair Zone] to get the measurements just right for the situation and it turned out great!
A very impressive facility and an even more impressive process. After seeing the size of the operation, I would have thought that you guys would not have had any time for a small order like mine but I never felt that for one minute during the whole process.
Stair Zone was a pleasure to work with. Their process from concept to design and fabrication to delivery worked great. Communications regarding fabrication and delivery was excellent as well.
