Cookie-cutter stairs that don't fit
Unclear lead times and hidden pricing
Stairs arriving in parts
Confusing and lengthy assembly
Long lead times that delay your project
Jumping through hoops with pushy salesmen
We're committed to helping you meet deadlines so you can build trust with your customers.
The two primary measurements needed are the stair height (measured finished floor to finished floor) and the stair tread width.
You will be guided through the design process. Our stair experts are available to answer your questions.
Your stair will typically ship 3 weeks after approval drawings are signed. Easy-to-follow installation drawings will be included and our stair experts are a phone call away.
It can be intimidating to choose the right railing for your space and application. Our team is here to help you get the right railing.
These are the common questions asked when customers order a stair. If you don't see your question answered, send us a message.
The majority of our stairs come fully assembled and ready to lift into position. Depending on the type of stair that was ordered, there may be bracing and/or legs that would need to be installed. All stairs come with an installation manual for that explains step-by-step on how to install the stair.
You can expect to receive your approval drawings within 2-4 minutes for most stairs. More complex stair configurations may take up to 10 minutes.
Stair Zone ships across the US & Canada.
No, we do not offer treads or railings by themselves.
No, we do not fabricate spiral staircases.
We offer full refunds until the start of production. After the production process begins, we cannot issue refunds. Production begins immediately after approval drawings are signed. If the order is canceled before approval drawings are signed , we will give you a full refund.
We accept credit card and check payments. We do not accept PayPal.
Yes, we can invoice you. Payment has to be made before production will begin.
Shipping rates are based off of your distance from our location in Nappanee, IN, as well as stair size/weight.
Yes, you can fill out a request for quote form or call us. From there we will figure out what you’re needing and provide you with approval drawings.
Sure, just fill out our request for quote form and attach your drawing there.
Our current lead time is 3 weeks after approval drawings are signed. For more complex staircases, the lead time will be longer and is dependent on the project.
No, we only offer stairs made out of steel.
Stair Zone will provide you with all necessary hardware to secure your stair. We recommend you have a forklift or some other method to lift the stairs in place. You will also need an impact, sockets, wrench, drill and drill bits, tape measurer, and a level.
Stair Zone will install your stair for an additional fee. Otherwise, we recommend that you find a general contractor near you to install your stair.
Clear and easy-to-follow drawings are included with every Stair Zone purchase. If you have problems or questions, you can give us a call.
