Designed by you to fit your space and regulatory requirements. We build stairways for new construction and for adding additional entry to existing space.
As you build your stair you will see the pricing. This will allow you to order a stairway that fits your budget or simply download the quote and drawings. Approval drawings are generated within 2-10 minutes.
Our stair experts will coach you through every step of the install. We'll provide you with easy-to-understand installation drawings and provide phone/video support to help get your stair installed safely and quickly.
Choose your stair type and then configure it to match what you need. You can fully customize your stair with our online stair builder.
It can be intimidating to choose the right railing for your space and application. Our team is here to help you get the right railing.
The two primary measurements needed are the stair height (measured finished floor to finished floor) and the stair tread width.
You will be guided through the design process. Our stair experts are available to answer your questions.
Your stair will typically ship 3 weeks after approval drawings are signed. Easy-to-follow installation drawings will be included and our stair experts are a phone call away.
These are the common questions asked when customers order a stair. If you don't see your question answered, send us a message.
The majority of our stairs come fully assembled and ready to lift into position. Depending on the type of stair that was ordered, there may be bracing and/or legs that would need to be installed. All stairs come with an installation manual for that explains step-by-step on how to install the stair.
You can expect to receive your approval drawings within 2-4 minutes for most stairs. More complex stair configurations may take up to 10 minutes.
Stair Zone ships to the United States, Canada and Mexico. If you have a project requiring freight to an area outside of what you can price online, please contact one of our salesmen at 574-773-8025.
No, we do not offer treads or railings by themselves.
No, we do not fabricate spiral staircases.
We offer full refunds until the start of production. After the production process begins, we cannot issue refunds. Production begins immediately after approval drawings are signed. If the order is canceled before approval drawings are signed , we will give you a full refund.
We accept credit card and check payments. We do not accept PayPal.
Yes, we can invoice you. Payment has to be made before production will begin.
Shipping rates are based off of your distance from our location in Nappanee, IN, as well as stair size/weight.
Yes, you can fill out a request for quote form or call us. From there we will figure out what you’re needing and provide you with approval drawings.
Sure, just fill out our request for quote form and attach your drawing there.
Our current lead time is 3 weeks after approval drawings are signed. For more complex staircases, the lead time will be longer and is dependent on the project.
No, we only offer stairs made out of steel.
Stair Zone will provide you with all necessary hardware to secure your stair. We recommend you have a forklift or some other method to lift the stairs in place. You will also need an impact, sockets, wrench, drill and drill bits, tape measurer, and a level.
Stair Zone will install your stair for an additional fee. Otherwise, we recommend that you find a general contractor near you to install your stair.
Clear and easy-to-follow drawings are included with every Stair Zone purchase. If you have problems or questions, you can give us a call.
Customer service and prompt response is hard to find these days. Stair Zone excelled in both. There was a delay in delivery due to weather, but they stayed on top of the situation and kept us up to date. We are loving our stairs and will be recommending Stair Zone to others in our area. Thanks Kaleb for the great customer service.
Really solid customer service. Made my custom project so much easier to have the stars built off site to my specs and then installed in pieces on site when I was ready. Kaleb was really solid. I would absolutely use these guys again. 10/10
Purchased one set of outdoor stairs for our warehouse. Great value with excellent precision and fabrication quality. The quality led us to replace our other set of stairs instead of repairing them. Highly recommended for anyone needing prefab platforms or stairs.
