Stair Zone has free returns until approval drawings are accepted. No returns are offered after the stair has been manufactured.
Stair Zone provides thorough approval drawings to ensure the stair will work for the customer.
It is the customer’s responsibility to measure correctly and approve drawings.
We needed to replace an existing stairs with a new steel stairs designed by Stair Zone. Drawings were accurate and delivery on time. Great place to design and purchase your own stairs.
I had a small project where I needed to transition from floor level down to exterior grade which was only 3’. [Stair Zone] helped me design a simple L shaped stairway that would hold up to the elements, cost effective and simple to install. The turnaround time was pretty quick and the stairs fit perfectly in their place. I went back and forth with [Stair Zone] to get the measurements just right for the situation and it turned out great!
Customer service and prompt response is hard to find these days. Stair Zone excelled in both. There was a delay in delivery due to weather, but they stayed on top of the situation and kept us up to date. We are loving our stairs and will be recommending Stair Zone to others in our area. Thanks Kaleb for the great customer service.
