Stair Zone has free returns until approval drawings are accepted. No returns are offered after the stair has been manufactured.
Stair Zone provides thorough approval drawings to ensure the stair will work for the customer.
It is the customer’s responsibility to measure correctly and approve drawings.
Really solid customer service. Made my custom project so much easier to have the stars built off site to my specs and then installed in pieces on site when I was ready. Kaleb was really solid. I would absolutely use these guys again. 10/10
I had a small project where I needed to transition from floor level down to exterior grade which was only 3’. [Stair Zone] helped me design a simple L shaped stairway that would hold up to the elements, cost effective and simple to install. The turnaround time was pretty quick and the stairs fit perfectly in their place. I went back and forth with [Stair Zone] to get the measurements just right for the situation and it turned out great!
Stairs worked out great and I was very pleased with the product. Their process was very simple and seamless.
